Thornley Groves Estate & Letting Agents - Manchester Southern Gateway

House purchase: Buyer experience. Calling out Marshall as he deserves a MBE! He's kept in very clear and regular contact with me throughout the whole process. Was candid and honest which is what was needed in this case. He became a focal point for the purchase of my new home and didn't disappoint. I never had a doubt he was pushing for what was in my best interests. If Thorney Groves have an employee of the month, or year it should go to him. A great example of people and professional skills. Overall experience with the estate agent was positive!

I would strongly advise landlords to think carefully before using Thornley Groves. I requested to terminate my management contract due to ongoing poor communication. On multiple occasions, I waited up to two weeks for responses to emails, and this was not an isolated incident. After experiencing these delays repeatedly, I asked to end the contract. Rather than acknowledging my request was because of poor communication and agreeing as part of good customer service, I was informed that I am required to remain under contract for a further three months and cannot leave until September. This has left me feeling extremely frustrated, as it seems more effort is being put into preventing customers from leaving than addressing the reasons they are unhappy in the first place. Good communication is a fundamental part of property management, and unfortunately my experience has fallen well below expe

I had a really positive experience from start to finish arranging my rented property. Staff are well organised efficient and extremely helpful from viewing only 4 days ago to receiving keys and finalising today. Really happy and grateful for all the help and support received. Mainly to Peter Groves and property manager Jeovely. Thankyou!

From my perspective as a client, I have been really impressed with the work carried out by Gavin Wiley and Marshall Lanham. They are professional, responsive, and easy to deal with, which makes the whole process straightforward and efficient. Communication has always been clear and timely, and any queries or concerns have been handled promptly. Overall, it has been an excellent experience working with you, and I greatly appreciate the effort and commitment you put into delivering a high standard of service.

I would like to express my sincere appreciation for the outstanding support provided by Gabriel and Herbert throughout the recent change of tenancy for my property. Gabriel demonstrated exceptional professionalism and efficiency. His quick action in securing a new tenancy was impressive and greatly appreciated. He kept the process moving swiftly and smoothly, ensuring everything was handled with care and urgency. I would also like to commend Herbert from the Property Management team for his diligent work in coordinating a seamless transition between the outgoing and incoming tenants. His attention to detail and proactive communication helped ensure the whole process was stress-free and well managed. Thank you both for your excellent service. Your teamwork and dedication have made a real difference.