Prime London Residential (Riverside)

I recently bought a property through Prime London Residential (Riverside) and I have to say Shannon Peacock is an absolute star! Shannon listened to what we were looking for and showed us two amazing apartments, one of which was perfect and is now our home. Once the offer was accepted I thought that would be it, but Shannon stayed in touch throughout, checking all was on track, chasing up answers and making sure everything went as smoothly as possible. I'd highly recommend Shannon if you're looking for a home or investment property. She's amiable, professional, quick to respond and just SO good at her job! Thank you, Shannon.

Rented via Prime a number of years ago - had an underwhelming experience. When it came to viewing and renting a property, everything was very efficient. However, during our rental, they were slow to fix an issue which arose in the property. Our boiler broke during winter and this took around 3 weeks for them to sort. The first engineers they sent had no idea what to do. This was during Covid times so maybe there is some excuse, but it still left us with cold water for a considerable amount of time. A different minor request was just ignored. Towards the end of our tenure, they asked one of us to be in the property so they could show new prospective tenants around. One time, they just didn't turn up - no notice/apology. Another time, a group of lads turned up to view the property without a Prime agent, so we just had to show them round. Very strange. Randomly once, an architect entered

I think Prime is a really exceptional agency. I sold my flat on the river through them recently and they know the market incredibly well. They got more viewings in 6 weeks than the previous agency had in six months. Followed by several offers and then my final buyer. The team is keen, motivated and sharp. But they are also unbelievably friendly, lovely to deal with and unlike any estate agent I've come across before. They love what they do and they do it well. Professionals who keep you in the loop throughout. No chasing and waiting. They're unbelievably good communicators and have an impressive work ethic. If you want someone on your side from the get-go, use these guys!

We had an exceptional experience with your company and especially with Daniel, who helped us secure our apartment in Central London. Having travelled to 53 countries over 20 years, we can confidently say this was one of the most professional and genuinely caring experiences we’ve had. After weeks of frustrating dealings with other agents, Daniel stood out from the very first message which was prompt, transparent, and truly empathetic. He took time to understand our needs, guided us through every step, and ensured both our and the owner’s interests were well cared for. His sincerity, patience, and professionalism turned a stressful process into a seamless and reassuring one. As business owners ourselves, we deeply value such commitment and personal touch. Daniel truly represents what great service should be and thank you for making us feel at home in London.

Our house is managed by Prime London, and the experience has been great. Whenever something comes up, they deal with it quickly and efficiently, which makes things so much easier for us. It’s really reassuring to know we can rely on their support, and the service they provide has been excellent. We’re genuinely grateful for their help and would happily recommend them.