James Laurence Estate Agents

I’m extremely disappointed with the property management service from James Laurence. When it comes to managing the property, they have been very unhelpful. There is a clear lack of communication, no proper follow-up, and it feels like no one takes responsibility for resolving issues. I have contacted them multiple times regarding issues with the property and heard nothing back. I even called them directly to explain how frustrated and disappointed I was about the lack of communication and follow-up, but unfortunately, I still did not receive the support or response I expected. As a tenant, I believe basic communication and timely action on property issues should be a priority. Unfortunately, my experience has been very disappointing. Based on my experience, I would not recommend James Laurence for letting or property management. I would strongly advise others to consider their options

I would highly recommend James Laurence to anyone looking to buy or sell property in Birmingham. Karan and the team were fantastic, very communicative and helpful at every stage. So much easier and smoother than other estate agents I've used in the past. Top marks!

Absolutely appalling service from James Laurence Lettings. I had a viewing booked and confirmed by email, for the 25th of June 2026 at 11am for an address around Harborne park road, yet when I tried calling beforehand, nobody answered the phone. I still made the journey, spending money on an Uber and travelling around 20 minutes to get there. When I arrived, I repeatedly rang the doorbell and tried contacting the office multiple times, only to eventually be told that the property had already been let and that “someone should have contacted me.” The problem is that nobody did. I received no phone call, no email, no text message, nothing whatsoever. The complete lack of communication is unacceptable. Not only was my time wasted, but I also incurred unnecessary travel costs because of their failure to inform me that the viewing was no longer going ahead. What made the experience even wo

I have been been with James Laurence for over 3 years now and they have been consistently very good . They're always incredibly helpful, responsive and professional . I couldn't recommend them more highly! Big thank you for Fern, Harpreet, Charlote ,Iain and all the team

We've worked with many different estate agents before and James Laurence so far have been the best. Special mention to Charlotte Brown who took on us after Anita and has been doing a fantastic work ever since.