helpHousing Madrid

I had a great experience renting a room through this agency. The process was smooth, professional, and well organized from the beginning. Communication was always clear, and any questions or issues were handled quickly. A special mention goes to my landlord, Ignacia, who was very kind, helpful, and reliable throughout my stay. She was always available when needed and made the whole renting experience much easier and more comfortable. I would definitely recommend this agency and Ignacia to anyone looking for a safe and positive rental experience.

Terrible company!! My experience with HelpHousing has been awful! I was due to go to Valencia for five months to learn Spanish. I arranged a room through HelpHousing; my contact was Alba. After six weeks, I had to return home unexpectedly because my father was diagnosed with a terminal illness; he passed away two months later. The situation was sad enough as it was, and then it turned out that Alba and HelpHousing showed absolutely no compassion and were only interested in the money. I had to terminate my contract given the circumstances; I had no choice. But she insisted I had to pay the rent; she withheld my deposit and kept me waiting, only replying every other week. Their communication is extremely unprofessional; you can’t get hold of anyone. What I find worst is that they offer no compensation; in total, I’ve lost thousands of euros and I’m not even getting my deposit back. And th

I had a great stay with HelpHousing in Madrid. The apartment was clean, comfortable, and in an amazing location right in the heart of Sol. The weekly cleaning service was a huge plus and kept everything in excellent condition. Sandra, the flat manager, was friendly, responsive, and always helpful whenever I had questions. I couldn't have asked for a better place to stay in Madrid and would highly recommend it to anyone looking for housing in the city.

I really enjoyed my 4 months-stay in the apartment of Helphousing at Plaza Mayor. The apartment itself was really nice and clean, you have everything you need there. I really liked the service of the cleaning team every week. I also appreciated the fast reply of the flat manager Sandra, you could ask her everything! And besides that, the location couldn’t be better, you really live in the city center, everything is so near. I really liked my stay and I would really recommend to book with Helphousing!

Really unsatisfied with HelpHousing. Rent is super high for a super small room and doesn't even include expenses, the website says 'no bed linen' but you don't even get a pillow, when our washing machine broke on Friday we were told it would get fixed on Monday, today is Monday and we are told it is not possible because 'there are other emergencies' and won't even get reimbursed for having to use the laundromat. I really wish I hadn't chosen this service.