Engel & Völkers - Agencia Inmobiliaria en Madrid

I was referred to this agency through a colleague and was very happy with their service. Maria Aguilera in rental department was outstanding. She was very efficient, communicative, and personable. As an American with a 9 hour time difference to Spain, she handled a challenging situation very well and professionally for me as the owner and also for tenants who are planning to move to Madrid. Highly recommended!

Complete scam. They ask you to pay service fees + VAT on top of the rent which goes into the agencies pocket. But the law says they aren’t allowed to do that with long term rentals so be very careful with this company. I’ve had 2 negative experiences with 2 separate agents in just one day. it’s a waste of your time. they try to tell you they don’t work for free which is why they want the service fee but actually the LANDLORD pays that. If the landlord didn’t pay service fees they wouldn’t list their property. The second I caught the real estate agent in a lie he started talking to me in a rude tone. They claim they’re a big real estate firm all over the world but they’re the least professional agency I ever dealt with. If I could give zero stars I would

I have had to deal with this agency several times, and I strongly do NOT recommend working with agent Yvette Hernandez Prado. You will be constantly ignored, and it feels like there is little to no interest in actually helping you rent an apartment. On multiple occasions, I had to wait weeks just to receive a response. The last time I requested a viewing, Yvette never contacted me at all. When you call the agency, they will promise to call you back, but in reality, nobody follows up unless you repeatedly call them yourself. Based on my experience, I strongly recommend avoiding this agency, and especially avoiding any dealings with Yvette Hernandez Prado.

The worst cervice anywhere! Unprofessional and unreliable. We called looking for a rental flat. We were told by the receptionist that Vanessa the rental agent will return our call which did not happen. We called thrice more and were told to wait. After 5 days we asked to speak to the manager of the offices Juan, who did not take our call but asked us to e-mail him.

Stay away from Engel & Völkers in Spain! They do shady business tactics. Carefully read what you sign. They ask for agency fee from the tenant which is illegal in spain. They say that it is a premium service but when i told them i don’t want it they said that there is no way around it. They swear that everything is legal but there are many complaints against them both from individuals and consumer protection agencies. Don’t take my word for it, google them or ask AI and you will find out just how bad they are.