Proinvest Realty

I first hired this company to manage a single rental unit, which I since moved back into myself. About a year into that rental property management relationship, our small 4-unit HOA brought them on for full management — mainly to help navigate one difficult relationship within the association, which has since been resolved. Shortly after, that company was acquired by ProInvest. For a while, service was excellent under one property manager, Dennis, who was responsive and proactive — under him we made real progress on a tuckpointing/roofing project, including securing multiple contractor bids. After he left the company, that project stalled completely. This summer (3 years later and a leaky roof overdue), we're sourcing contractors, collecting bids, and managing the entire capital project ourselves — our current property manager has contributed essentially nothing to it. Our accounts hav

If i could give 0 stars i would. This company became the property manager for my rental unit after acquiring the business from my previous property manager. They don't reply to emails, dont answer phone calls, they are consistently late with remitting my monthly rent payments, and they charge for repairs without sending receipts or any information about the issues no matter how much you ask because they dont respond. My property manager quit without notifying me and i have no idea who my new property manager is and in the event someone actually answers the phone they tell me they dont know who can send me my money. This is the worst company ive ever dealt with and they'll likely be hearing from my lawyer. Avoid at all costs

"Brittany" the head of maintenance should find another job since customer service seems to be challenging for her. Don't call us again with a rude and disrespectful tone yelling at us to try and explain away your failures and inability to do what has been asked while also being unable to listen to anything we are saying. Simple and calm communication is not that hard. Do better. Edit: Having random fees added when "maintenance" ignores requests. I've been attempting to have this company clean the trash from previous tenants for weeks now.

In my 15 years of renting I’m not sure I’ve dealt with a more incompetent group of individuals. Day one they told me my keys would be ready at the unit and they weren’t, they were left at the office.. two years later I’m dealing with a black mold issue, going on the second month of back and fourth with no resolve. Stay far and clear from any building with this company’s name on it.

Proinvest is the property manager for my condominium in Lakeview East in Chicago, IL. Our representative Alanna has been completely unresponsive on emails and calls regarding a refund for a flooding incident that occurred nearly 6 months ago. Our building has also not received proper snow removal following several weather events this past season, and in general seems like a very low priority for the manager. I would suggest that any smaller sized association looking for a property manager does NOT use Proinvest as they have been no help to us.