Prime Properties - Far West

Bear on the maintenance team at Prime Properties is the “Best”. He is very responsive with requests and quotes, he has even gone above and beyond to get additional quotes and estimates when he thinks a better price can be sourced. Nothing seems to hard for him to do, to keep his customers satisfied. I love dealing with him and he is a great asset to Prime Properties.

Working with this property management company has been a deeply frustrating experience. The only time they provided decent service was when they were actively trying to persuade me to sign the contract. Immediately after the ink was dry, my original point of contact vanished, and I was handed off to a team that was unresponsive, unhelpful, and difficult to communicate with. On top of poor management, their maintenance practices are completely unreasonable—they force you to use their own contractors and charge egregiously high rates for basic repairs. Save yourself the headache and look elsewhere.

Our landlord changed the house we were renting that was originally from Prime Properties (PP) over to another property management company but because PP had not updated their internal system/property portal, we were being erroneously flagged for late payment, late fees, and sent notice of the eviction process started despite the property no longer being managed by them. We had made multiple email and phone call attempts to speak with Seneca C , the PP staff member who reached out to us initially for the above, and even included the new property management company to assist but none of us were able to get through or receive any follow up from PP staff and so receiving the above notices caused undue stress for my family for several days. We finally got through and spoke with Thomas T. and learned that their systems were automatically sending out communication which showed to us that 1) the

One of the worst property management companies that I have ever dealt with they never answer the phone. They do not respond to emails. They told us multiple times that we are not paying our utilities through our rent portal app and we pay our utilities separate and put them in our name which we did yet they keep charging us our utilities each month with our rent. Every time we try and get in contact with somebody about this matter, it’s never resolved. Our move-in process was terrible. our utilities weren’t even turned on. No one did a walk-through the house Prior to us moving in The home was dirty and had bugs everywhere

We have had Prime Properties Austin manage my rentals in Austin area for over a decade now - they are straightforward, competent, good property managers. Steven "Bear" has been one of our most common interface with prime properties, overseeing their repair, pointing us towards preventive maintenance etc. We are very pleased with Prime Properties, Steven, and their care and upkeep of our properties.