Excalibur Homes LLC

I had an excellent experience with Excalibur Homes LLC. I especially want to thank Frank Pérez for his outstanding service. He was professional, friendly, knowledgeable, and always willing to answer my questions throughout the entire process. Frank made everything smooth and stress-free, and I truly appreciated his dedication and excellent communication. I highly recommend Excalibur Homes LLC, especially if you have the opportunity to work with Frank Pérez. Thank you.

I think my main issue is the lack of respect that Excalibur has for people's time. Here is my story...I have had nothing but issues with the AC in the house I am renting and the response to getting it handled has been awful. We have basically had no AC since about the middle of May. I submit their MELD forms and the expectation that I trouble shoot the issue ( if I wanted to do all of that I would own not rent) and still get ignored until I call then they act like I didn't complete the form. Today however was the icing on the cake. I missed work to stay home because someone showed up to replace the AC without notice then left and never returned. AFter 6 hours, I get a call with some excuses about a family emergency ( from the same guy who went MIA another time) and the offer of bringing over two more portible units.. why did we not get these units from the very beggining of the fia

As the mortgage broker, I really appreciated their professionalism, responsiveness, and commitment to putting the client first. It's always refreshing to work with an agent who understands the importance of collaboration and does everything possible to create a seamless experience for both the buyers and sellers.

Denisse Rivera is an exceptional property manager at Excalibur. She is always quick to respond to questions and concerns, making the entire experience smooth and stress-free. Her reliability and professionalism truly stand out, and it’s clear she takes great pride in her work. It’s been a pleasure working with someone so attentive and dedicated.

We just moved in yesterday, and the experience has already been extremely disappointing. The carpet cleaning that was promised prior to move-in was never completed, and the home itself was clearly not cleaned. Kitchen appliances still had crumbs and residue inside, and the bathrooms — especially the toilets — were visibly dirty. On top of that, almost all of the blinds are malfunctioning, and the upstairs temperature has reached 82 degrees and continues to climb. With two small children in the home, these are not livable conditions. What has made this even worse is the complete lack of urgency and customer care from the maintenance emergency line. I was hung up on twice after simply expressing concern about the situation. Rather than showing empathy or trying to help resolve the issue, we were met with dismissive responses and blamed for being upset. The company’s response has essentia