Chicago Style Management

I was most appreciative of the property management, customer service and business experienced with CSM and staff since August 2025. Their service has been most invaluable with my obligations as a landlord in need of a knowledgeable business managing my rental. Onboarding personnel and all office staff were professional and considerate of my issues. Maintenance techs were timely in providing services and completed repairs as necessary. Repair costs did vary from reasonable to higher priced. Overall, I would reach out again in the event I should need management or other property assistance.

Poor communication, unexplained charges, mismanagement of the property and overpriced repairs. That was our experience. None of the repairs were ever accompanied by an invoice from the contractor, description of the problem or a photo. Just a charge on statement. Sometimes the same issue back to back in the next month, without any explanation (was it needed? did contractor mess up the first time?). Then we were double billed a decent amount of money for tenant's unpaid utility bills, which I had to catch and pry it out of them for weeks. After tenant moved out and they asked if we want the utilities turned on in our name (mid winter), we said yes. After couple weeks, they said utilities are off, without any effort to explain why. Owner of the company can't be bothered and Lucretia doesn't answer most questions you ask her. Edit after their response: No, we were not happy during the whole

I’m a new tenant. And I must say that the move in process has been wonderful. Any concerns or questions that I had was addressed and taken care of promptly. And I would like to give a huge thank you once again to the maintenance team members Ed and Deon/Dion for the amazing customer service that you showed me. Deon/Dion was at my property to do some work while I was moving in. And he was nice enough to help me bring in some of my belongings (I was so grateful for him offering to assist) and on today, Ed was at my unit to install blinds for my windows. And on his way out he assisted me with taking out all of the empty boxes and garbage that accumulated after unpacking. You guys kindness is top tier!!

I rarely write reviews, but this team deserves one. They consistently go above and beyond to provide excellent service and make tenants feel valued.

Chicago Style Management's consistent effort in collecting rent on time, as well as diligently following up and successfully recovering outstanding back rent has been invaluable. I also truly value how promptly they handle tenant' repairs & maintenance, ensuring everything runs smoothly. That gives me great peace of mind as property owner.