Austin Landmark

My family and I moved into our home a few weeks ago and our experience with ALPS has been amazing so far. No complaints. Our property manager Mike Gonzalez has been very responsive and helpful throughout the process. The community is clean and well kept. Our neighbors were so friendly and welcoming!

My experience with property manager and real estate broker Marc Witmer was extremely disappointing. Throughout my tenancy and move-out, communication was often abrupt and frustrating, frequently requiring me to repeat or rephrase my questions just to receive a clear response. At the end of my tenancy, I discovered that the charges deducted from my security deposit contained several inaccuracies. I was charged for items that I disputed as incorrect and unjustified which included a service coordination fee, a missing fixture that was never there at move-in, and a pet fee. I had formally notified him twice that the pet did not move in with me; at no point during those notifications did he state that a formal lease amendment was required. While several of these charges were eventually reimbursed after extensive pushback, the errors raised serious concerns about the accuracy and fairness o

We moved in almost a month ago, and so far we have had a great experience with ALPS. The property manager and maintenance team have been very organized and quick to respond to our requests. The vendors they sent have also been polite and professional. Every home can have small hiccups, but what matters most is being able to reach someone and get things addressed promptly — and ALPS has been great about that so far. We truly appreciate the responsiveness and coordination.

We have been working with Austin Landmark Property Services for about 10 years now. Great company, family owned & very professional. They care about their clients & tenants.

Avoid Shelly Longoria at all costs!! I’m not entirely sure what her purpose is as a ‘property manager’ other than to collect money but beyond that she’s a terrible person. I was recently forced to flee my rented home due to an attack by my roommate and Shelly couldn’t be bothered to answer MULTIPLE emails with questions I had about vacating my property, slowing down my ability to get out of the house and somewhere safe. She’s also currently trying to charge me for rent for days AFTER I had vacated claiming that mailing the keys to be returned wasn’t enough to show I had vacated the property. But even if I had driven the 30 miles to drop the keys off at her office nobody would have received the keys any earlier as she only goes to her office for appointments. I hope no woman ever experiences what I did. I really really really hope that if you do you have a property manager who will trea