PURE HomeRiver Property Management of Georgia

I called in this morning to get some help with me understanding my new lease agreement. I’ve been going through a lot these past month medically and I had the pleasure of speaking with a beautiful spirited woman by the name of Marthy. When I tell you I was in a bad place she not only set me up with what I needed, she also lifted up my spirit. I was so shocked by how truly nice and concerned she was about me and my situation. You know God always has a “gift” for you when you least expect it. She was my saving grace this morning and for that I am truly grateful! Thanks Marthy the blessed lady with the unusual name. You are truly a divine blessing! You were sent to Pure Property to be a blessing to all of us! Continue to spread your grace and good cheer with your managers, supervisors, coworkers, renters, and all who comes into contact with you 🙌🏽❤️🌹😘 thank you so much!!!

This is the current resident at 2739 sanibel ln. I just wanted to take the time out to write a review. Pure property management has been awesome during the duration of my lease . Very professional and friendly staff. The maintenance coordinator in particular Tina has been nothing short of amazing every work order I put in she responds in a swift timely manner the communication throughout the process from the entry of the work order to the completion of work is greatly appreciated. She went above and beyond for my last work order I had issues with the garage doors . I can’t say enough about her and her team. Keep up the good work! And thanks again Pure for making me feel comfortable and at ease. I recommend you all to anyone looking for a great professional property management team!

I’m very disappointed in the property management office located in Augusta Georgia. There’s a tenant here who recently rented from this location. They signed their lease just over two weeks ago. This past weekend they woke up to their toilets, overflowing, sewage in the tubs, shower, and even the washing machine was backed up with sewage. After several work orders request were submitted, and attempts to contact the emergency maintenance line The plumber came out, but still was not unable to fix the issue. This happened on Saturday of last week. The issue still has not been resolved. I would not recommend renting from this property management company. They do not care about their customers. The person that resides here is a senior citizen with a medical condition. This is the lowest of the lowest customer service that you could ever receive. They have not offered to give her a hotel room

the worst management company in the united states of america. I had a baby in the end of january, and for a MONTH while I was post partum we had five plumbing outages. instead of actually fixing the cause, they just kept having vendors come out to patch the issue. now it’s been over a month since they have said that they are “working with a vendor to determine the estimated time of completion” they refuse to answer my emails about a rent discount, and since we did not have a working toilet we are due a rent discount for FIVE days. this is required per our lease agreement yet they still have not responded to me about any type of discount. I know the owner of the house, Michael, is mostly at fault because he refuses to approve the work. but I cannot contact him so the only people I have to place blame are the property management company. DO NOT RENT A HOUSE FROM PURE AND DEFINETLY DO NOT R

Tina processed my repair request quickly! The vendor came out and repaired my garage issues with ease! Anytime I have an issue, the management company is sure to get it resolved in a very reasonable amount of time!