PURE HomeRiver Property Management of California

We have had an extremely concerning experience with this property management company. There have been ongoing habitability and safety issues in the rental home, including plumbing problems, mold, loose/exposed wires, holes in the wall, and rat traps placed throughout the property. Multiple maintenance requests were submitted regarding these issues, and instead of receiving meaningful updates or repairs, some of our maintenance requests were cancelled from the system. Communication has been extremely poor, with long periods of no response despite the seriousness of the conditions. We have repeatedly asked for clarification about repairs and timelines and have not been provided with clear answers. It is deeply frustrating and concerning to feel ignored while dealing with conditions that impact health and safety. Renters deserve timely communication, transparency, and a safe living envir

Recently signed with Pure and Candice Avila is my dedicated property manager! Candice has been a complete joy to work with thus far - very thorough and knowledgeable of the area being that she is homegrown. Between my communications with her and onboarding with Jordan I can say I am truly excited to embark on this new journey with them as my support system.

I wish there was an option to give this company negative stars....It's that bad. I am working with Candace. She is quick to anger, and has made multiple mistakes that I will detail below. Anyone can make a blunder but within the span of only a few months she made no less that 3 huge mistakes on issues that are central to renting and managing property. She literally rages when I phone her in order to mend the issues she has mishandled. She DOES NOT like when her mistakes are pointed out. I own a single family home in Long Beach, CA. The property had a long term tenant in place when I hired them on.It was chaos right out of the gate. They "forgot" to tell the tenant that they were the new management company. So, my tenant had no idea where to deposit her rent check. She had no way of contacting anyone to find out. Luckily she was responsible enough to track me down --- she did not have m

Mariana is the best!!! and our property manager Tyler is the most awesome!! So handy!!! everyone is so helpful and accommodating. I have a very difficult hard to move schedule and they are always helpful and always get the job done.

Ruby in the leasing office is so sweet and helpful. I had called to follow-up on our application and to share some additional information. She's a great listener and was thorough in documenting what I shared and passing it along promptly to her colleagues.