Associa Corporate

RE: TREE TRIMMING REQUEST I'd like to commend Adithya for providing truly impressive customer service. She was professional & attentive to address my concerns. Her prompt support & positive attitude made a real difference, and I greatly appreciate the effort she put into helping me. That said, I am disappointed that my emails to our Community Manager went unanswered. I hope communication with them can be improved going forward, as timely responses are important for a positive customer experience. Overall, I'm very grateful for Adithya's excellent support & would like to acknowledge her commitment to customer satisfaction.

I would like to recognize Kendell for providing the best customer service experience I have ever received. Kendell is extremely knowledgeable about all the forms and procedures. She took the time to listen carefully to my current issue and truly understood the situation I was facing. She was very willing to help and provided assistance with a great attitude and professionalism. I sincerely appreciate her patience, support, and dedication. Employees like Kendell make a big difference in the customer experience. Thank you, Kendell, for your outstanding service!

In a world where good customer service is hard to come by.. it was such a pleasant surprise to work with Lexi on the phone. Fast, friendly but not over the top, efficient, and genuine. What I thought would take me an hour combined with a horrible headache, Lexi solved within 10 mins. Someone give her a raise. Our PM Alissa is always responsive, professional, and efficient as well. She's jumping into a challenging association and has been great to work with.

Vanessa listened closely while I explained my issue, and then she went over my account step by step. She is the consummate professional: knowledgeable, articulate, and patient. In addition, she is very personable: kind, polite, and understanding. I was assured that my account was up to date through September, with no payment due until October. The call ended with a smile and my thinking, " If more folks were like Vanessa , what a happier world it would be". Thank you, Vanessa! JoAnne B.

Outstanding customer service from Erica! I called today to check on the status of my dues and had an absolutely flawless experience with Erica. Her professional interaction was calm, clear, and direct. She gave me her full attention, quickly got me the exact information I needed, and truly made me feel valued as a resident. Coming from a previous HOA where I didn’t receive this level of care or professionalism, Erica’s attitude was a breath of fresh air. I deeply appreciate the attention she showed me, as well as the fantastic work this HOA has recently been doing throughout our community. Thank you so much, keep up the excellent work, and God bless!